Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout. All transactions are processed securely.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast dispatch. If you need to make a change, please contact us immediately via the Contact Us page. We cannot guarantee changes once an order has been processed.
Will I receive an order confirmation?
Yes. A confirmation email is sent to the address provided at checkout as soon as your order is placed.
Shipping & Delivery
How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout. Please visit our Shipping & Delivery page for full details.
How do I track my order?
Once your order has been dispatched, you will receive a tracking link via email. You can also visit our Track Your Order page for more information.
Do you ship internationally?
We currently ship within South Africa. International shipping options may be available — contact us for more information.
Products & Grading
Are your graded cards authentic?
Yes. All graded cards sold by Lootibles are authenticated and graded by recognised grading authorities. Each slab includes its official grade and certification details.
What condition are your products in?
Product condition is clearly indicated on each listing. Graded cards display their official grade. Ungraded cards and collectibles are described accurately — please review product details and images before purchasing.
Do you buy or trade collectibles?
We occasionally source inventory through private sales and trades. Contact us via the Contact Us page if you have items you'd like to discuss.
Returns & Refunds
What is your returns policy?
Please visit our Returns & Refunds page for full details on eligibility, timeframes, and how to initiate a return.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order details. We will resolve the issue promptly.
Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest. Creating an account, however, allows you to track orders and manage your details more easily.
How is my personal information handled?
Your privacy matters to us. Please review our Privacy Policy for full details on how we collect, use, and protect your information.
Still have a question?
If you didn't find the answer you were looking for, we're happy to help. Get in touch with us here.